Hotel Monopol Lucerne

Data protection

§1.GENERAL PROVISIONS

This Privacy Policy applies to persons using the website at the URL: http://hotelmonopolluzern.wa.profitroom.com and is valid from 1.1.2024. The administrator of your data is: Hotel Monopol Luzern (hereinafter referred to as "we"). Contact information of the data protection officer: , e-mail: hr@monopolluzern.ch

§2. PERSONAL DATA

In connection with the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - hereinafter "GDPR"), we inform you that

  1. We process data for the following purposes:
    1. (a) Performance of a contract or taking steps at the request of the data subject prior to entering into a contract (legal basis: Article 6(1)(b) GDPR),
    2. (b) Processing of requests (Article 6(1)(f) GDPR),
    3. (c) Processing of complaints and claims (Art. 6(1)(b) GDPR),
    4. d) keeping records and fulfilling the legal obligations incumbent on the administrator (Article 6(1)(c) GDPR),
    5. e) Sending the newsletter (Art. 6(1)(a) GDPR),
    6. (f) Monitoring and improving the quality of the service provided - asking you to complete a survey or answer some questions about the quality of the service provided (Art. 6(1)(f) GDPR),
    7. g) Display of personalized commercial information in social networks (Art. 6(1)(a) GDPR)
  2. The provision of data is voluntary, but necessary for the use of the services. If consent is given, it is voluntary and is expressed by ticking the box with the conditions for the consent given.
  3. If a person has given their consent to data processing (legal basis: Article 6(1)(a) GDPR), the data will be processed until consent is withdrawn, but after this period the information about who, when and what consent was given may be archived (for the purpose of establishing, investigating or defending legal claims). In other cases, the data is processed for the period justified by the purpose (e.g. performance of a contract, answering questions, tax regulations, etc.). The duration of the processing depends on the possibility of establishing, asserting or defending legal claims or if the retention of the data is required due to tax regulations.
  4. You can revoke your consent at any time. Please click on the link, or send an e-mail to: .
  5. Every data subject has the right of access, rectification, erasure or restriction of processing of personal data, the right to object, the right to data portability and the right to lodge a complaint with a supervisory authority.
  6. The transaction data, including personal data, is transmitted by the user directly to the payment service provider.
  7. Visitors to the website can fill out a form to subscribe to the newsletter and provide an e-mail address and/or telephone number as a basis for automatic contact.
  8. Visitors to the website can give their consent for us to carry out targeted advertising campaigns on social networks based on their email address.

§3. DATA RECIPIENT

We use the services of software companies and companies for the maintenance of ICT systems with which we have concluded corresponding contracts. These contracts contain rules for data processing and confidentiality. The data is not passed on and none of these companies is authorized to process the data in any way other than that specified in the contract. Your data, insofar as it is accessible to the company, may only be processed for the proper provision of services.

§4.COOKIES

  1. Cookies are transmitted to web browsers and then stored in the memory of the devices and read by the server each time the website is accessed.
  2. We would like to point out that the storage of cookies does not allow us to access your private device or to read data other than that stored in the cookies.
  3. We use so-called technical cookies, which enable us to correctly design the transmission of a message and save your settings and are used to create simple statistics for the website.
  4. We use cookies and data collection technologies to analyze website traffic. This allows us to optimize their performance, improve the most popular solutions and display special news and offers. You can give, refuse, withdraw your consent or manage your preferences by clicking here.
  5. We use the following cookies: